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Shipping, Returns & Payment

 Shipping, Returns and Payment

Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do. (TM Quran 16:91)
 

Shipping, Returns & Payment


  • All Online Quantities are Automatically updated & as accurate as Possible

  • New Stock & NEW Titles Arrive almost Daily

  • Fast, Flexible, Friendly and Reliable Service


Click here for more information on postage rates, Free UK Shipping, discounts and ordering


100% Money Back Guarantee

Prior to describing our Shipping, Returns and Payment policies, please note the following points regarding some of the books on this web site.

1. Indian / Pakistani Published Quality
The quality is usually of acceptable level however in some cases
a) Print Quality may be slightly poor.
b) On the odd occasion the level of translation may also be below the expected standard (These points are usually clarified within the description of the book)
c) On the Positive side the Price for these books are generally very much lower than its equivalent Published elsewhere.
d) The Postage charges may appear to be very high, this is a reflection of the very low Price.

2. Number of Pages and Image
The Information and the image provided is based on the published version of the book at the time. The book that you will receive may not necessarily be exactly the same. If the book has been reprinted or republished, there could be slight differences in the number of pages, general layout and the design of the cover.

Please Create an Account.
We would be most grateful if you can create an Account by selecting I am a new customer. By creating an account at Kitaabun Book Services you will be able to shop faster, be up to date on orders status, and keep track of the orders you have previously made.

Shipping (Postage & Packaging)
We will process and dispatch all Orders within 2 - 4 working days, If for some reason there is likely to be a delay of more than 4 Working Days to dispatch the Order we will contact you by email ASAP Insha Allah.

1. Postage will be charged according to the Weight of the Order
2. Free Postage to any destination in the United Kingdom is applicable for Orders over a certain Amount (Please see Kitaabun homepage for details of current offers)
3. We also guarantee a Maximum Shipping charge of 7.50 for UK Orders (2004)
4. Certain Books have reduced or subsidised Postage rates.

Delivery Targets

United Kingdom (Second class post or equivalent) - Within 7 working days

European Community (Air mail) - Within 14 Working days

Rest of the World
Airmail - Within 3 weeks
Surface Mail - Within 8 - 12 weeks

Low Stock Quantity

If the cart contents show ***

Products marked with *** dont exist in desired quantity in our stock. You can buy them anyway and check the quantity we have in stock for immediate deliver in the checkout process.

This Means that although the book has just ran out of stock, we should be able to ship it within 7-10 Days or even sooner Insh Allah.

Unless the book is no longer in print or it may need to be imported from outside the UK, in which case  we will notify you by email ASAP and according to your request either issue you with a refund or send the item when it is back in stock.
Returns Policy


If you believe that you have been mislead into buying any of our items, or the items are damaged, simply advise us by email and return the items to the address provided by us.
We will refund you for the Full Amount, if you so wish
Return delivery costs may be deducted from your refund depending on the reason for return

  • 1. The items must be in the original condition and packaging with any security seals intact
  • 2. Repackage the products securely and send to the address provided
  • 3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement
  • 4. If we dont receive the item we cant refund you or replace it, so we recommend you obtain a certificate of posting.

Claims for damaged/ short delivery must be made in writing within 3 days of receipt of goods. Goods supplied by the company which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us.
Payment Method

There is a choice of three convenient Payment Methods

1) PayPal (including Credit and Debit Cards)
PayPal can be very convenient for people who like to shop online as they no longer need to type credit or debit card numbers into each check out every time they want to buy something. It is also free to use for purchasers.  Please note that this service is not available for all Countries, if you Country is not listed you may select one of the other methods below:-

Credit / Debit Card Thru NOCHEX
Verified by Visa / MasterCard SecureCode
Payment using Mastercard, Visa, Solo or Switch without having to set up an account.
We use Paypal and Nochex to process the Payment because we want you to order from us with confidence. We never handle or even see your credit card or bank account details. All credit card processing is handled by Paypal or Nochex whose primary concern is security.

Payment by cheque
This means that you undertake to post us a UK Pound Sterling cheque (Payable to Kitaabun.com) to the address provided.
We will process the order and Ship it as soon as we have received your Cheque.

Other Payment Methods
If you are unable to make payment using one of the above, please select Bank Transfer / Other. and state your alternative payment method in the box Add Comments About Your Order
We will consider your Order and reply to you by email InshaAllah.
The goods remain the property of APY LTD t/a Kitaabun until such time as they are paid for in full. The risk in goods shall pass to the buyer on delivery. In the event of non payment the company shall be entitled to repossess the goods, unless they have been the subject to prior resale in which case the company shall be entitled to the proceeds of resale in the hands of the buyer or any Liquidator, receiver or trustee of the buyer.
If for some reason there is likely to be a delay of more than 4 Working Days to dispatch paid  Orders we will contact you by email with an approximate date , and upon your request either refund the Payment Immediately or dispatch the Order Prior to the date given InshaAllah. 

Final Note
You are not dealing with a Robot at this end, if you do have any Comments, enquiries or complaints please do not hesitate to contact us. We are always happy to discuss issues with you In sh Allah.

Our Aim is to Provide
Fast, Flexible and Friendly Service
Verily, with every difficulty there is relief" [TM Quran 94:6]
"Thank you for your Business.

Our Lord! Condemn us not if we forget or fall into error (TM Q 2:286)


Kitaabun Book Services
c/o APY
PO BOX 8448
Leicester
LE5 9BT
UNITED KINGDOM
Tel: +44 (0)116 276 9964

Contact Name: Firoz Ebrahim (Abu Usamah)

Opening Hours
Mon - Fridays 9.00 AM - 6.00 PM GMT Time (Closed During Salah times)

Physical Address: 104 LE5 0QF LEICESTER (By Appointment Only)

Click here for more information on postage rates, Free UK Shipping, discounts and ordering

 


Kitaabun is Part of APY LTD Registered in England and Wales as a private Limited Company:, Number 3610928 .

Registered Office: .. Watergates Building, 109 Coleman Road, Leicester, LE5 4LE UK

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