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Shipping, Returns & Payment

Shipping & Returns

 Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do.  (TM Quran 16:91)

What Our Customer Say (Comments, Reviews & Feedback)

All Online stock Quantities are Automatically updated & as accurate as Possible   
Re-Stock  & NEW Titles Arrives  almost daily


Delivery Targets

United Kingdom:  (Royal Mail  or equivalent) - Within 7 working days 
European Community:  (Air mail)  Within 10 Working days
United States, Canada &  Australia:  Airmail  Within 14 Days 

Rest of the World
Airmail – Within 3-4 weeks
Surface Mail – Within 8 weeks (10 Days for Larger Orders to US, Canada, Australian, Malaysian, Indonesia & Other Far Eastern Countries)

Current Shipping Rates (Postage, Delivery Charges & Costs)


Free Delivery & Shipping Costs

United Kingdom

All UK Orders  Over £57 Qualify For Free Delivery  (No Code Required)
Otherwise the standard Royal mail Postal rate will be calculated, however the  Maximum Shipping Charge is only £6.50
or
Free 
Collection From Kitaabun  Leicester Office at LE5 0QF  


Free & Reduced Shipping Rate To Europe, US & Canada 

France, Germany, Belgium, Republic of Ireland, Netherlands & Luxemburg
Maximum Charge of £15 for One Full Box (appx 30 Kg), otherwise standard Postal Airmail Rates apply
Free Shipping For Orders Over £130.00 
 using the Code given below
Towards the End of Check out you will be asked Do you have a promotional code or discount coupon?
Please enter the code  pp130     

Austria, Czech Republic, Denmark, Italy, Slovenia, Spain: 
Maximum Charge of £19 for One Full Box (appx 30 Kg),  otherwise standard Postal Airmail Rates apply
Free Shipping For Orders Over £180.00  using the Code given below
Towards the End of Check out you will be asked Do you have a promotional code or discount coupon?
Please enter the code pp180  

Estonia, Finland, Hungary, Latvia, Lithuania,  Poland, Portugal, Slovenia, Sweden: 
Otherwise Maximum Charge of £23 for One Full Box (appx 30 Kg), otherwise standard Postal Airmail Rates apply
Free Shipping For Orders Over £220.00  using the Code given below
Towards the End of Check out you will be asked Do you have a promotional code or discount coupon?
Please enter the code pp220  


Surface Mail to USA and Canada:
Please Note that we may be able to ship Weights of more than 10 Kg   by a 7-14 Day Express Service 

Australia, New Zealand, Indonesia, Malaysia and Other Far East Countries
Shipping Rates  are now  Substantially Lower  than before 


 Discounts

10% Discount to Students 
Higher Discount on Multiple Copies for Shops, Madrassah, Study Circle, Dawah Stalls and Non Profit Making Educational Organisations

If you are a student or fall within one of the above categories please Request Discount code by sending an email to admin@kitaabun.com  

Please Click to see more details on Discounts



Order Processing and Shipping

Orders will be processed and Shipped from our offices within 2-4 Working Days InshAllah.

Paid Orders and Orders from Regular Customers  will be given Priority.

If for some reason there is likely to be a delay of more than 4 Working Days to dispatch the Order we will contact you by email with an approximate date of Dispatch and upon your request either refund the Payment Immediately or dispatch the Order Prior to the date given InshahAllah.


 Urgent Orders:
 We will do our Utmost to meet any Urgent Request and speed the Processing. Please Request this  In the box Add Comments About Your Order 

We are known for our Flexibility and will always try to accommodate your suggestion 


Oh Allah, we seek refuge in You lest we misguide others, or we are  misguided by others, lest we cause others to err or we are caused to err, lest we abuse others or be abused, and lest we behave foolishly or meet with the foolishness of others".

 

Our Email Reply Policy 

To: Info@Kitaabun  (General Information - emails checked between 4:30 am to 12:30 pm GMT UK Time)
Monday to Fridays : 4:30 am to 12:30 pm (Slight Delays possible on Fridays)

We will try to reply within half an Hour of receiving it

Outside Working Hours: We will try to reply as soon as possible or within the first  few hours of the next Working Day.

To: admin@kitaabun.com  (Order Processing & Information) Opening Hours
Outside Working Hours: We will try to reply as soon as possible or within the first hour of the next Working Day

Opening Hours (Please Click to See Current Open Hours) 
 

 Please Note: 

100% Money Back Guarantee

Returns Policy

If you believe that you have been mislead into buying any of our items, or the items are damaged, simply advise us by email and return the items to the address provided by us.
We will refund you for the Full Amount, if you so wish
Return delivery costs may be deducted from your refund depending on the reason for return

  • 1. The items must be in the original condition and packaging with any security seals intact
  • 2. Repackage the products securely and send to the address provided
  • 3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement
  • 4. If we dont receive the item we cant refund you or replace it, so we recommend you obtain a certificate of posting.


Claims for damaged/ short delivery must be made in writing within 3 days of receipt of goods. Goods supplied by the company which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us. 

 

Our Lord! Condemn us not if we forget or fall into error; our Lord! Lay not on us a burden Like that which You did lay on those before us;
Our Lord! Lay not on us a burden greater than we have strength to bear.  Blot out our sins, and grant us forgivenes
s.
(TM Quran 2:286)

 

Kitaabun Classical and Contemporay Muslim & Islamic Bookshop Online

Kitaabun
Classical and Contemporary Muslim and Islamic Books Online
Leicester  UK

info@kitaabun.com
Tel: 0116 276 99 64

Collection Address:
104 LE5 0QF
LEICESTER
UK
 

For Regular Updates Please Follow us on:
  

                         

 Kitaabun.com is Part of APY LTD Registered in England and Wales as a private Limited Company:, Number 3610928 . Registered Office: Watergates Building 109 Coleman Road Leicester LE5 4LE.



We take delight in every day that we have lived,  Yet each day that passes is a portion  (gone) of a lifetime.

 

 

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Kitaabun Classical and Contemporary Online Muslim Bookshop
@30-Mar-2017


Tasheelun Nahw Based on Ilm Nahw Ver 2.1 Revised: 'Aamir Bashir