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Shipping, Returns & Re-Stock Policy

In the Name of Allah Ar-Rahman Ar-Raheem
Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do. (TM Quran 16:91)
 

All Online Quantities are Automatically updated & as accurate as Possible  

Re-Stock  & NEW Titles Arrive  almost daily

Fast, Flexible, Friendly and Reliable Service

STOCK IS RE-ORDERED ALMOST DAILY - SO DONT WORRY IF WE ARE LOW ON THE ITEM YOU REQUIRE

Please go ahead and Order the quantity you require, we should be able re-stock and  fulfil your Order within days.

We Always communicate with you specially if the book is out of Print or it may take more than 4 Days
 

Click here for more information on postage rates, Free UK Shipping, discounts and ordering


100% Money Back Guarantee

Prior to describing our Shipping, Returns and Payment policies, please note the following points regarding some of the books on this web site. 

1. Indian / Pakistani Published Quality
The quality is usually of acceptable level however in some cases
a) Print Quality may be slightly poor.
b) On the odd occasion the level of translation may also be below the expected standard (These points are usually clarified within the description of the book)
c) On the Positive side the Price for these books are generally very much lower than its equivalent Published elsewhere.
d) The Postage charges may appear to be very high, this is a reflection of the very low Price.

2. Number of Pages and Image
The Information and the image provided is based on the published version of the book at the time. The book that you will receive may not necessarily be exactly the same. If the book has been reprinted or republished, there could be slight differences in the number of pages, general layout and the design of the cover.


Please Create an Account :
We would be most grateful if you can create an Account by selecting I am a new customer. By creating an account at Kitaabun Book Services you will be able to shop faster, be up to date on orders status, and keep track of the orders you have previously made.
 

 

 Shipping, Returns and Payment 

Shipping (Postage & Packaging)
We will process and dispatch all Orders within 2 - 4 working days, If for some reason there is likely to be a delay of more than 4 Working Days to dispatch the Order we will contact you by email ASAP Insha Allah. 

1. Postage will be charged according to the Weight of the Order
2. Free Postage to any destination in the United Kingdom is applicable for Orders over a certain Amount (Please see Kitaabun homepage for details of current offers)
3. We also guarantee a Maximum Shipping charge of 7.50 for UK Orders (2004)
4. Certain Books have reduced or subsidised Postage rates.

 

Click here for more information on postage rates, Free UK Shipping, discounts and ordering

RETURNS

100% Money Back Guarantee

If you believe that you have been mislead into buying any of our items, or the items are damaged, simply advise us by email, fax or Post and return the items to us.
We will replace the Items at no extra cost or refund you for the Full Amount.



Claims for damaged / short delivery must be made in writing (email, fax or post)  within 10  days of receipt of goods.

Goods supplied by the  Kitaabun .com  which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion and  their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us. 
 

Payments

You have a choice of three convenient Payment Methods 

Payment by Cheque 
This means that you undertake to post us a UK Pound Sterling cheque (Payable to Kitaabun.com) to the address below. We will process the order and Ship it as soon as possible. If Order Requirement is Urgent, Please call/email us as soon as you have Posted the Cheque 
We reserve the right to delay the Order until the Cheque has been received, however in many cases (Regular Customers) we will ship the order prior to receiving the Cheque.

If we Ship the goods prior to receipt of the funds, please note the following: 

The goods remain the property of APY LTD t/a Kitaabun.com until such time as they are paid for in full. The risk in goods shall pass to the buyer on delivery. In the event of non payment the company shall be entitled to repossess the goods, unless they have been the subject to prior resale in which case the company shall be entitled to the proceeds of resale in the hands of the buyer or any Liquidator, reciever or trustee of the buyer.

Credit / Debit Card through Nochex.com or www.paypal.com 
If for some reason there is likely to be a delay of more than 4 Working Days to dispatch your Order we will contact you by email with an approximate date , and upon your request either refund the Payment Immediately or dispatch the Order Prior to the date given InshaAllah. 
Please Note:
Payments through www.paypal.com can only be accepted from certain Countries, if your Country is not listed please select Nochex or a different method in which case we will contact you by email InshaAllah.


Other Payment Methods
If you are unable to make payment using one of the above, please select Bank Transfer / Other. and state your alternative payment method in the box Add Comments About Your Order
We will consider your Order and reply to you by email InshaAllah.

PLEASE NOTE
You are not dealing with a Robot at this end, if you do have any Comments, enquiries or complaints please do not hesitate to contact us. We are always happy to discuss issues with you In sh Allah.

Our Aim is to Provide 
Fast, Flexible and Friendly Service 




Verily, with every difficulty there is relief" [TM Quran 94:6]

Thank you for your Business. 

Our Lord! Condemn us not if we forget or fall into error (TM Q 2:286)

Kitaabun Book Services 
c/o APY
PO BOX 8448
Leicester
LE5 9BT
UNITED KINGDOM 
Tel:             +44 (0)116 276 9964      
Mobile:             07770 615 127       
Contact Name: Firoz Ebrahim (Abu Usamah)

Opening Hours

Physical Address: 104 LE5 0QF LEICESTER (By Appointment Only)
 

Click here for more information on postage rates, Free UK Shipping, discounts and ordering

Further Questions, Comments or Simply Advice please email admin@kitaabun.com

or

Click Here

 

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This article was published on Wednesday 12 October, 2011.Current Reviews: 0
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