Customer Services & Customer Experience


Kitaabun is not Simply an Online Bookshop.
We Provide a Fast, Friendly, Flexible & Reliable Service
Please Browse through these articles for further clarification and Information about Our Ordering Process, Shipping, Special Offers, Discounts, Free Delivery and more.
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Below is a list of articles with the most recent ones listed first.
Hajj: Preparation, Recommendations And AdviceTopic: Customer Experience
Hajj: Preparation, Recommendations And Advice Before Leaving Don't leave your preparations too late - start them in good time. If you suffer from any ailment, such as a heart or chest condition or diabetes, tell your doctor or specialist that you are planning to undertake this journey...
Published: Thursday 26 July, 2018
Limited Service During Eid (14 - 19 June 2018)Topic: Customer Experience
Limited Service During Eid Break Eid Mubarak to the Muslim Ummah Globally. We ask Allah that He accepts from us our fasting, our standing in prayer, our recitation of the Qur'an and Forgiveness for our Past Sins. "Our Lord! Condemn us not if we forget or fall into error. Our Lord! La...
Published: Thursday 14 June, 2018
Wholesalers To Bookshops, Trading & Educational OrganisatonsTopic: Customer Experience
​​Wholesalers to Bookshops, Trading and Educational Organisation, Madrassah's, Schools, etc. A) Distribution / Wholesale / Trade Titles We are not Publishers but we wholesale a selected list of books and act as distributors for a few Publishers:- DARUL IMAM MUSLIM DARUL IMAM MUSLIM Mihra...
Published: Saturday 24 February, 2018
HAJJ & EID UL ADHA MUBARAKTopic: Customer Experience
We are Closed on Friday (01/Sep/2017) and Running A LIMITED SERVICE THIS WEEKEND Hajj Mabrour to all those performing the Hajj this year & Eid Mubarak to the Muslim Ummah Globally ​ We ask Allah that He accepts from us our fasting, our standing in prayer, our recitation of...
Published: Friday 01 September, 2017
EID MUBARAK: Farewell Ramadan & Welcome Positive ChangeTopic: Customer Experience
EID MUBARAK: Farewell Ramadan and Welcome Renewal and Reaffirmation for Positive Change Taqabbal' Allahu Minna wa Minkum (May Allah accept it from you and us) May Allah accept our Fasting, Qiyam and all of our Ibadah, forgive us our sins and all our shortcomings. First of all as we celeb...
Published: Friday 23 June, 2017
Discounts: Students, Colleges, Teachers, Circles, etcTopic: Customer Experience
Discounted Books and Special Offers How To Apply For A Discount Code Please Register with Kitaabun by setting up an account by Clicking Here and then click the category below that applies to you and then complete the form. We Provide Discounts To: Full-Time Students Educational ...
Published: Sunday 04 June, 2017
Guidelines on Sizes of A4, A5, A6 ETCTopic: Customer Experience
Please note that the Sizes (such as A4, A5 etc) stated on the description of the Product are an Indication of the approximate sizes. The International Standard sizes are as follows: Size Height x Width (mm) Height x Width (in) 4A0 2378 x 1682 mm 93.6 x 66.2 in 2A0 1682 x 1189 m...
Published: Wednesday 31 May, 2017
Recommendations for Best Search (Quick Find) results on KitaabunTopic: Customer Experience
Recommendations for Best Search results Searching for the full Title May not produce many results so it is best to try the following: 1) Type a single word (Most uncommon (odd) word) on the Quick find (on the left side) or in Advanced Search and In sha Allah it should give you a list which in...
Published: Tuesday 30 May, 2017
Libraries & Other Organisations - May Pay After Receipt of OrderTopic: Customer Experience
PAYMENT IS NOT NECESSARILY REQUIRED TO PLACE AN ORDER. Libraries, Organisations, Schools & Regular Customers may select Payment By Cheque or Bank Transfer . This service is designed to facilitate Ordering for Libraries, Organisations, Schools etc who require an Invoice in Order to issue a Pay...
Published: Thursday 25 May, 2017
Orders without Upfront Payment are AcceptedTopic: Customer Experience
IF YOU DO NOT WISH TO GIVE YOUR CREDIT CARD DETAILS NO PROBLEM- SIMPLY SELECT PAYMENT BY CHEQUE OR BANK TRANSFER / OTHER 1) Pound Sterling Cheque or postal Order (Payable to "APY LTD", Please Write The Order No. at the back of the cheque) 2) By Credit / Debit Card via to pay@kita...
Published: Thursday 25 May, 2017
Finally, The Complete English Translation of Fi Zilal al Qur'anTopic: Customer Experience
By the grace of Allah the Complete English Translation of Fi Zilal al Qur'an is now available: "In The Shade of The Qur'an By Sayyid Qutb", Complete 18 Volumes, Published by the Islamic Foundation UK. The Project which began with the translation of Juz Amma, (Volume 18) is now completed In The ...
Published: Tuesday 23 May, 2017
Goodword Books: Reasonable Prices & Good RangeTopic: Customer Experience
Goodword is an award-winning publishing company with a splendid range of Islamic books and Islamic gifts. Innovative products for children, including Quran stories, moral stories, craft and activity books, gift packs, Islamic games, Arabic and Islamic readers for home and school. In addition to t...
Published: Monday 15 May, 2017
Find kitaabun on Facebook and TwitterTopic: Customer Experience
For regular updates on new books, back in stock items and new articles you may now follow us either facebook or Twitter: Like us on Facebook or Follow on Twitter On These Pages we Aim at Posting Short Reminders:- Quote from the Quran and Hadith - Information and reviews on Classical...
Published: Friday 12 May, 2017
Book Categories at KitaabunTopic: Customer Experience
Qur'an Hadith Classical Arabic (Qur'an) Pioneer Collection Classical Works Translations In English Other Collections Semi Classical Complete Tafseer Short Collections Study & Commentary Partial Tafseer Study & History Other (On The Qur'an) Journey Through the Qur'an Belief & Practices Seera...
Published: Wednesday 10 May, 2017
Limited Service From: Friday 24 Dec 2016 to Tuesday 3 Jan 2017Topic: Customer Experience
Limited Service From Friday 23 December 2016 to Tuesday 3 January 2017 Our sincere apology, due to the fact that the Postal system and Courier Companies are closed during most of this period, so we will not be able to ship out your Orders. Click and Collect will be open Our warehouse...
Published: Friday 23 December, 2016
Comments, Reviews & Feedbacks PleaseTopic: Customer Experience
Comments, Reviews & Feedbacks Please We would Like to Thank you for your support and are committed to providing the best possible customer experience, personal, honest service and assistance. However, there may be times when our services do not meet your expectations. If we get things w...
Published: Thursday 26 May, 2016
We Can now Accept Payment by PhoneTopic: Customer Experience
Please always mention Order No: Amount: Acceptable Payment Methods for Orders (Please Quote The Order Number which will be above the line on the Order sheet) 1.) Bank Transfer To: Bank: SANTANDER PO BOX 10102 21 PRESCOT STREET LONDON E1 8TN Name : APY LTD T/A Kit...
Published: Wednesday 21 October, 2015
Conditions of Use www.kitaabun.comTopic: Customer Experience
Conditions of Use Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do. (TM Quran 16:91) All Online Quantities are Automatically updated & as accurate as Possi...
Published: Saturday 14 February, 2015
Payment at Kitaabun Classical & Contemporary Muslim & IslamicTopic: Customer Experience
At Kitaabun we try to facilitate the order process as much as possible. We provide the following Payment facilities: 1) Pound Sterling Cheque or postal Order (Payable to APY Ltd.) 2) PayPal via Send Money to 3) By Credit / Debit Card via 4) Bank Trans...
Published: Wednesday 09 April, 2014
Shipping & Postal Rates, Delivery Charges & Costs From KitaabunTopic: Customer Experience
↵ United Kingdom (England, Scotland, Wales and Northern Ireland) UK Orders Over £57.00 = Free Delivery If Less than £57.00 Rates as Follows: Weights (grms) UK Pound Sterling 0-100 0.75 101 - 750 2.60 751 - 1000 2.95 1001 - 1250 3.90 1251 - 1500 4.40 1501 -1750 4.90 1751 -2000 5...
Published: Tuesday 08 April, 2014
Collection Address And Opening HoursTopic: Customer Experience
Now Open From Monday To Saturday When Placing your Order Under Shipping Method Please select: To Collect From Kitaabun office LE5 0QF Total postage for this order will be 0.00 CLICK AND COLLECT (Monday to Saturdays) (PAYMENT IS NOT REQUIRED AT THE TIME...
Published: Friday 20 December, 2013
Common reasons for your order to be delayedTopic: Customer Experience
We try our best to send your orders as soon as possible. The Majority of the orders are shipped and delivered on time. However, some delays may occur. Due to the following reasons Remember: Although we try to ship your Order the next working day unless one of the following apply 1. Incomp...
Published: Wednesday 04 December, 2013
100% SATISFACTION GUARANTEETopic: Customer Experience
By the will of Allah we do not receive many complaints from our customers, however on the rare occasion that we do, we l try to do everything we can to fix the problem in as timely and fair a manner as possible. We feel that customer loyalty at kitaabun is far more important than a single wrong o...
Published: Friday 29 November, 2013
Shipping, Returns & Re-Stock PolicyTopic: Customer Experience
In the Name of Allah Ar-Rahman Ar-Raheem Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do. (TM Quran 16:91) All Online Quantities are Automatically updated ...
Published: Wednesday 12 October, 2011
Order Through Our Holland Representative & Save on ShippingTopic: Customer Experience
Kitaabun Representative in Holland If you are based in Holland you can Order through Name : Tariq de Vlieger Country : Holland Place : Alblasserdam E-mail : Brother Tariq has studied and is well read in many of the Books so he can also advise you on the suitable ...
Published: Friday 02 September, 2011
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