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Shipping, Returns & Payment

Shipping & Returns

"Fulfil the Covenant of Allah when ye have entered into it, and break not your oaths after ye have confirmed them; indeed ye have made Allah your surety; for Allah knoweth all that ye do. (TM Quran 16:91)"

Please click here for the latest Notices and News from kitaabunshipping ratesCurrent shipping Rates based on Weight
What Our Customer Say (Comments, Reviews & Feedback)

All online stock quantities are automatically updated & as accurate as possible re-stock & new titles arrives almost daily

Delivery Targets

United Kingdom: (Royal Mail or equivalent) - Within 7 working days
European Community: (Air mail) Within 10 Working days
United States, Canada & Australia : Airmail Within 14 Days

Rest of the World

Airmail : Within 3-4 weeks
Surface Mail : Within 8 weeks (10 Days for Larger Orders to US, Canada, Australia,
   Malaysia, Indonesia & Other Far Eastern Countries)

Current Shipping Rates (Postage, Delivery Charges & Costs)


Free Delivery & Shipping Costs

United Kingdom

All UK Orders Over £57 Qualify For Free Delivery (No Code Required)
Otherwise the standard Royal mail Postal rate will be calculated, however the Maximum Shipping Charge is only £6.50
or
Free Collection From Kitaabun Leicester Office at LE5 0QF


Free & Reduced Shipping Rate To Europe, US & Canada

France, Germany, Belgium, Republic of Ireland, Netherlands & Luxembourg

Maximum Charge of £15 for One Full Box (appx 30 Kg), otherwise standard Postal Airmail Rates apply
Free Shipping For Orders Over £130.00

Austria, Czech Republic, Denmark, Italy, Slovenia, Spain:

Maximum Charge of £19 for One Full Box (appx 30 Kg), otherwise standard Postal Airmail Rates apply
Free Shipping For Orders Over £180.00 using the Code given below
Towards the End of Check out you will be asked Do you have a promotional code or discount coupon?
Please enter the code pp180

Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Portugal, Slovenia, Sweden

Otherwise Maximum Charge of £23 for One Full Box (appx 30 Kg), otherwise standard Postal Airmail Rates apply
Free Shipping For Orders Over £220.00 using the Code given below
Towards the End of Check out you will be asked Do you have a promotional code or discount coupon?
Please enter the code pp220


Surface Mail to USA and Canada:

Please Note that we may be able to ship Weights of more than 10 Kg by a 7-14 Day Express Service

Australia, New Zealand, Indonesia, Malaysia and Other Far East Countries

Shipping Rates are now Substantially Lower than before


Discounts


We Provide Discounts to:

  1. Full-Time Students
  2. Educational Organisations
  3. Deeni Teachers
  4. Non-Profit / Charity Organisations
  5. Dawah Stalls
  6. Study Circles
  7. Book Shops

To Apply For A Discount Code Please Register with Kitaabun, click and complete the form that applies to you above.

Order Processing and Shipping

Orders will be processed and Shipped from our offices within 2-4 Working Days InshAllah.
Paid Orders and Orders from Regular Customers will be given Priority.
If for some reason there is likely to be a delay of more than 4 Working Days to dispatch the Order we will contact you by email with an approximate date of Dispatch and upon your request either refund the Payment Immediately or dispatch the Order Prior to the date given InshahAllah.

Urgent Orders:

We will do our Utmost to meet any Urgent Request and speed the Processing. Please Request this In the box Add Comments About Your Order We are known for our Flexibility and will always try to accommodate your suggestion

"Oh Allah, we seek refuge in You lest we misguide others, or we are misguided by others, lest we cause others to err or we are caused to err, lest we abuse others or be abused, and lest we behave foolishly or meet with the foolishness of others".

Our Email Reply Policy

Info@Kitaabun.com
(General Information)
: Emails usually checked Mondays to Fridays, between 4:30 am to 12:30 pm GMT UK Time (Delays possible on Fridays)
 
admin@kitaabun.com
(Order Processing & Information)
: Emails usually checked Mondays to Fridays during regular Opening Hours
 

Outside Working Hours,We will try to reply as soon as possible or within the next Working Day In sha Allah.

opening hoursOpening Hours (Please Click to See Current Open Hours)


Please Note:

To See the Postal Rate for a single item, Please add it into the cart and click on Checkoutopening hours
The Shipping cost gets lower or even Free (for UK), the more you buy.
You can see the Shipping rate at any time by clicking on the Checkout bottom
Please Click here to see the Current shipping Rates based on Weight

Returns Policy

If you believe that you have been mislead into buying any of our items, or the items are damaged, simply advise us by email and return the items to the address provided by us. We will refund you for the Full Amount, if you so wish Return delivery costs may be deducted from your refund depending on the reason for return

  1. The items must be in the original condition and packaging with any security seals intact.
  2. Repackage the products securely and send to the address provided.
  3. Include the reason for the return, the invoice number and your email address or telephone number. Tell us if you would like a refund or a replacement.
  4. If we dont receive the item we cant refund you or replace it, so we recommend you obtain a certificate of posting.

Claims for damaged/ short delivery must be made in writing within 3 days of receipt of goods. Goods supplied by the company which are proved to be defective through faulty material or workmanship, will be replaced or at our discretion their value will be refunded, provided that we are notified in writing within 28 days from the date of delivery and the goods alleged to be defective are returned to us.

 "Our Lord! Condemn us not if we forget or fall into error; our Lord! Lay not on us a burden Like that which You did lay on those   before us; Our Lord! Lay not on us a burden greater than we have strength to bear. Blot out our sins, and grant us forgiveness."   (TM Quran 2:286)

KitaabunCollection Address
Classical and Contemporary Muslim and Islamic Books Online104 LE5 0QF
Leicester UKLEICESTER
Email: info@kitaabun.comUK
Tel: 0116 276 99 64

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Kitaabun.com is Part of APY LTD Registered in England and Wales as a private Limited Company:, Number 3610928.
We take delight in every day that we have lived, Yet each day that passes is a portion (gone) of a lifetime.
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In this respect al-Nawawi's advice is very sensible: One who can discover deeper meanings by contemplation should read less, similarly one who has to devote time in pursuits like education, affairs of government, or important tasks entrusted by Islam may read less (Kitab al-Adhkar).Ref: Way to the Qur'an